Most annoying type of guest in the hotels

Most annoying type of guest in the hotels

Expedia finally reveal to us a hotel etiquette study they have done several weeks ago to find out which kind of behaviors from the guest that we never like.  This is one scenario that have occurred to all of us at some point: you booked a hotel and expect a relaxing times and peaceful experience but you're meet at every corner some other guest who seem wanted to ruin your day.  Expedia...

Những điều một quản lý khách sạn cần biết.

Những điều một quản lý khách sạn cần biết.

Một người quản lý khách sạn phải chịu trách nhiệm cho hoạt động hằng ngày của khách sạn. Họ chịu trách nhiệm cho tất cả các việc từ  kinh doanh, quản lý tài chính, lên kế hoạch, tổ chức và chỉ đạo các dịch vụ, bao gồm từ bộ phận lễ tân, nhà hàng cho đến buồng phòng. Người quản lý vừa phải có một cái nhìn chiến lược tổng quát, vừa có khả năng lên kế hoạch để tối đa hóa lợi nhuận, đồng thời...

Hiring and training staff for a long run

Hiring and training staff for a long run

Social media has changed our industry. One tweet, photo or online review can have a lasting impact on your hotel and brand. You may feel helpless to negative reviews as they live on for eternity in cyberspace. But, with a strong training program, you mitigate those issues before guests even turn to their favorite travel review site. It all starts before your employee even puts on his or her uniform—during...

What Makes A Hotel 'The Best'?

What Makes A Hotel 'The Best'?

Exclusive Travel Feature: Luxury experiences know no limits, when it comes to travel, we search for it on airplanes, crave it during long car rides and seek it out among the best of the best hotels. So, where are the best of the best? We used to spend a lot of time in this column talking about how hotels can increase their brand value via social media, but when it comes right down to it: guests still want luxury amenities, above all else, when it comes to staying in luxury hotels. Your Pinterest boards may be beautiful and your Facebook page might be full of fan photos, but it's the unique customer experiences that happens at your hotels that make all the difference. And that's just...

What Guests Want Now: Personalization

What Guests Want Now: Personalization

Wouldn’t it be great if your airline and hotel automatically knew you were a window-seat lover who never checks bags, prefers a firm mattress, and Earl Grey over coffee?  According to Skift, personalization in travel is quickly becoming something customers expect, they want unique experiences tailored to their priorities and preferences and control over their itineraries. As travelers use an ever-growing number of sites, social media, and transactional tools to research, book, and review their trips online, they’re creating tons of data. Recently, we’ve heard a lot about how technology companies are starting to use this “Big Data” to help businesses in the travel space create personalized...

Hilton Panama - The next Hilton hotel in South America

Hilton Panama - The next Hilton hotel in South America

Hilton Worldwide announced the opening of the newly-built Hilton Panama, a 347-room Hilton property in Panama City, Panama and with a location in the heart of this booming city that offers panoramic ocean views, this newest hotel in Panama City opens its doors just in time to celebrate the Panama Canal's Centennial.   To commemorate the occasion, Hilton Panama welcomes guests with special...