Hiring and training staff for a long run

Social media has changed our industry. One tweet, photo or online review can have a lasting impact on your hotel and brand. You may feel helpless to negative reviews as they live on for eternity in cyberspace. But, with a strong training program, you mitigate those issues before guests even turn to their favorite travel review site. It all starts before your employee even puts on his or her uniform—during...

Không khí chuẩn bị giáng sinh trên thế giới.

Nhiều quốc gia như Italy, Đức, Anh... vào khoảng cuối tháng 11 đã lên kế hoạch và bắt đầu trang hoàng đường phố để chào đón mùa Giáng Sinh mới. Cùng một ngày lễ nhưng mỗi một nơi trên thế giới lại có sự chuẩn bị và thể hiện khác nhau.  Tại Bahia (Brazil) người ta dùng bóng đá và quốc kỳ để treo lên cây Noel thay cho những món trang trí truyền thống. Thành phố Salerno thuộc vùng Campania,...

What Makes A Hotel 'The Best'?

Exclusive Travel Feature: Luxury experiences know no limits, when it comes to travel, we search for it on airplanes, crave it during long car rides and seek it out among the best of the best hotels. So, where are the best of the best? We used to spend a lot of time in this column talking about how hotels can increase their brand value via social media, but when it comes right down to it: guests still want luxury amenities, above all else, when it comes to staying in luxury hotels. Your Pinterest boards may be beautiful and your Facebook page might be full of fan photos, but it's the unique customer experiences that happens at your hotels that make all the difference. And that's just...

Hotels.com decide to integrate mobile booking app with Android smart-watches.

Hotels.com announced that travelers using its mobile booking app can now receive hotel notifications on their Android smartwatches. Smartwatch users who book a room on the Hotels.com mobile app will receive a notification on the day of their check-in at 2:00 p.m., which is typically when most guests would be on their way to the hotel. Users will also be able to access an image of the hotel,...

What Guests Want Now: Personalization

Wouldn’t it be great if your airline and hotel automatically knew you were a window-seat lover who never checks bags, prefers a firm mattress, and Earl Grey over coffee?  According to Skift, personalization in travel is quickly becoming something customers expect, they want unique experiences tailored to their priorities and preferences and control over their itineraries. As travelers use an ever-growing number of sites, social media, and transactional tools to research, book, and review their trips online, they’re creating tons of data. Recently, we’ve heard a lot about how technology companies are starting to use this “Big Data” to help businesses in the travel space create personalized...

Hilton Panama - The next Hilton hotel in South America

Hilton Worldwide announced the opening of the newly-built Hilton Panama, a 347-room Hilton property in Panama City, Panama and with a location in the heart of this booming city that offers panoramic ocean views, this newest hotel in Panama City opens its doors just in time to celebrate the Panama Canal's Centennial.   To commemorate the occasion, Hilton Panama welcomes guests with special...