Tokyo-based commercial real estate developer Pacifica Capital KK has been appointed as asset manager for the conversion of an office building in central Tokyo to an internationally-branded three-star hotel.

“The market for internationally-branded limited service hotels is virtually untapped in Japan, so we have high expectations for this project”

The property, Kinshicho Mark Building, is a short walk from one of Tokyo’s busiest train stations and near some of the capital’s major tourist attractions such as Asakusa and Tokyo Sky Tree. It is also within a block of an expressway onramp making the property convenient to Haneda and Narita airports as well as Tokyo Disneyland.

The hotel is scheduled to open in summer 2017 with more than 200 rooms ranging 18-28 m2 and will target Japan’s fast-growing inbound visitors. In addition to modern, attractive and comfortable rooms suitable for single and multiple travelers, the hotel will offer food & beverage and fitness facilities.

In 2015, international visitors to Japan grew by almost 50% to a record of almost 20 million, about 2/3 of which came from Asia. With the Tokyo Olympics approaching in four years, the Japanese government recently doubled its 2020 inbound visitor target to 40 million people. Tokyo hotels are already running at close to 90% occupancy, while new supply is limited, so Pacifica expects strong demand for this property soon after opening.

“The market for internationally-branded limited service hotels is virtually untapped in Japan, so we have high expectations for this project,” said Seth Sulkin, President & CEO of Pacifica Capital K.K. “With a huge shortage of land ready for development, we believe conversion of existing buildings such as offices is an attractive way to open more hotels faster to serve the needs of this growing market.”

Source: 4hotelier

Marriott Hotels welcomed Madrid Marriott Auditorium Hotel & Conference Center to its portfolio in November 2015, conveniently located for Madrid-Barajas Airport, the hotel is the third Marriott Hotel in Spain and is the flagship brand’s largest hotel in Europe.

Formerly known as Hotel Auditorium Madrid, the 869-room property has undergone an extensive renovation to present a contemporary and welcoming design to excite both business and leisure travelers. The renovation includes a new façade which transforms the hotel’s exterior from day to night.

Guests can enjoy flexible, innovative and spacious public areas to meet, connect, socialise and relax, while guest rooms are luxuriously appointed with amenities such as spacious work desks and Nespresso Coffee machines to ensure a comfortable and productive stay.

The hotel offers a selection of diverse dining options: Champions Bar provides an American sports bar style experience whilst Kalma offers à la carte dining, specialising in Mediterranean cuisine. The hotel’s signature Greatroom and Atrium Bar are open throughout the day to welcome guests for drinks and light bites.

For business travellers and event planners, the conference centre features 15,500 square metres of event space including an impressive auditorium that can accommodate up to 2,000 guests. Those looking to make the most of the hotel’s fitness facilities will find indoor and outdoor pools, sauna, solarium, tennis courts and a fitness centre.

Complimentary high-speed internet access is also available throughout the hotel including public areas and guest rooms, and guests may also choose to make the most of free airport shuttles and mobile check-in.  In addition, Marriott’s Meetings Imagined program provides new opportunities and inspiration for event coordinators and meeting planners along with an online service that keeps guests in touch with guest relation managers 24/7.

In addition to mobile check-in, checkout, room ready alerts and Mobile Requests, Marriott Hotels is piloting keyless entry with mobile devices at the Baltimore Marriott Waterfront Hotel.

Expedia finally reveal to us a hotel etiquette study they have done several weeks ago to find out which kind of behaviors from the guest that we never like. 

This is one scenario that have occurred to all of us at some point: you booked a hotel and expect a relaxing times and peaceful experience but you're meet at every corner some other guest who seem wanted to ruin your day. 

Expedia asked more than 1000 fellow Americans to rank the most frustrate and quirky behavior from their beloved hotel guests and as the result roll out, it was almost no suprise for any frequent traveler.

In first place, we got inattentive parents with 67 percent of vote: anyone who let their kids running around the hotel without supervision will become other guest enemy. If you admire that kid's strength for running around and think it is adorable, another hotel guest might give you a side eye. 

In a close second, 64 percent are frustrated with “Hallway Hellraisers,” a.k.a the people who insist on using their loudest voices right outside of your hotel room for something.

The last on on top three, 54 percent of guests get annoyed with “The Complainers,” otherwise known as the guests who berate and belittle the hotel staff over minor inconveniences.  

Check out the full list of hotel etiquette violations, from most to least annoying. Then tell us which hotel guest annoys you the most in the comments part.

1. Inattentive Parents – 67%

2. The Hallway Hellraisers – 64%

3. The Complainers – 54%

4. The In-Room Revelers (noisemakers nearby) – 52%

5. The Bickerers – 26%

6. The Poolside Partiers – 22%

7. The Loudly Amorous (indiscreet lovemakers) – 21%

8. The Hot Tub Canoodlers (amorous couples in a public hot tub) – 20%

9. The Business Bar Boozer (sloshed business travelers) – 12%

10. The Elevator Chatterbox – 6%

Một người quản lý khách sạn phải chịu trách nhiệm cho hoạt động hằng ngày của khách sạn. Họ chịu trách nhiệm cho tất cả các việc từ  kinh doanh, quản lý tài chính, lên kế hoạch, tổ chức và chỉ đạo các dịch vụ, bao gồm từ bộ phận lễ tân, nhà hàng cho đến buồng phòng.

Người quản lý vừa phải có một cái nhìn chiến lược tổng quát, vừa có khả năng lên kế hoạch để tối đa hóa lợi nhuận, đồng thời cũng phải chú ý đến các chi tiết, làm hình mẫu cho nhân viên để cung cấp và thể hiện một dịch vụ đúng chuẩn, đáp ứng đầy đủ nhu cầu và mong đợi của khách hàng. Quản lý việc kinh doanh và con người có tầm quan trọng ngang nhau.

Trách nhiệm chính của một người quản lý và setup khách sạn khác nhau tùy thuộc vào quy mô và loại khách sạn, bao gồm:

Quản lý tài chính: họ chịu trách nhiệm lên kế hoạch kinh doanh, tổ chức hoạt động dịch vụ phù hợp với tình hình tài chính của Khách sạn, thúc đẩy giới thiệu khách sạn ra thị trường, kiểm soát chi tiêu, và quản lý ngân sách. Người Quản lý phải duy trì hồ sơ thống kê và tài chính cho khách sạn, chịu trách nhiệm thiết lập và đạt doanh số bán hàng cùng mục tiêu lợi nhuận.

Điều hành nhân sự: Hoạt động của nhân viên trong tất cả các bộ phận bao gồm tiền sảnh, đặt phòng, ẩm thực, buồng phòng đều chịu sự giám sát của Quản lý khách sạn.  Khi nhân viên có khiếu nại công ty, Người quản lý sẽ đóng vai trò là cầu nối để giải quyết vấn đề. Việc tuyển dụng, đào tạo nhân viên, và kế hoạch nhân sự đều sẽ được thông qua quản lý của khách sạn. Giữ nhân viên làm việc trong một chế độ tốt và hài lòng là nhiệm vụ của người Quản lý.

Giám sát dịch vụ chăm sóc khách hàng: Quản lý Khách sạn cũng có trách nhiệm gặp gỡ, chào hỏi khách hàng, giải quyết bất kỳ khiếu nại, ý kiến, hoặc khó khăn từ khách hàng để đảm bảo khách luôn được cung cấp dịch vụ tốt, khiến họ hài lòng. Người quản lý cũng phải đảm bảo các sự kiện, hội nghị thực hiện suôn sẻ, khiến khách hàng quay lại và bổ sung thêm khách hàng mới.

Thủ tục pháp lý: tất cả các thủ tục bao gồm giấy phép kinh doanh, bảo hiểm, chứng nhận an toàn, hay bất kỳ thủ tục nào khác sẽ thuộc sự giám sát của Quản lý khách sạn. Mọi thứ cần được đảm bảo được thực hiện và lưu trữ hợp pháp. Thông thường sẽ có người được ủy quyền chịu trách nhiệm các loại giấy tờ pháp lý, nhưng người Quản lý vẫn phải chịu trách nhiệm giám sát và sắp xếp mọi thứ.

Điều phối hoạt động chung: Trong khi vừa chịu trách nhiệm với khách hàng, nhà Quản lý vừa phải đảm bảo các bộ phận khác hoạt động hiệu quả. Việc giám sát bộ phận bảo trì là một ví dụ cho việc đảm bảo rằng các phòng khách được duy trì trong điều kiện tốt. Nhiệm vụ của người quản lý là đảm bảo rằng lúc nào cũng có sẵn nhân viên xuất hiện ngay tức khắc trong những lúc khẩn cấp. Nhu cầu bảo trì hệ thống điện nước luôn được chú ý và đòi hỏi phải có một đội ngũ nhân viên bảo trì làm việc thường xuyên.

Quản lý an ninh: Hệ thống an ninh cần được lập và hoạt động hiệu quả, hệ thống báo cháy luôn được kiểm tra và sẵn sàng hoạt động. Sự an toàn còn được thể hiện ở việc khách sạn sẵn sàng nhận cất giữ những vật quý giá của khách hàng trong một két sắt an toàn mà không sợ bị đánh cắp. Việc đảm bảo an toàn cho khách là yêu cầu tiên quyết, và người quản lý khách sạn phải chịu trách nhiệm để đảm bảo mọi thứ được an toàn.

In any industry, a lack of competition can come with a decline in innovation and an increase in price, without a larger field of competitor there is nothing to incentivize OTAs to keep commission rates low or introduce new products and services to the market.

With only two major players left in the OTA space, Expedia and Priceline can make and play by their own rules. Their almost complete dominance of this space can make it extremely difficult for new players to enter the field and remain competitive.

They can’t outspend these giants for ad space, so gaining attention and acquiring customers through traditional marketing avenues can be challenging. This leaves the niche markets available, but companies like HotelsTonight and HotelsByDay are still having to compete against the billions of dollars in advertising power of Expedia and Priceline. So who can?

It’s going to take some very large players to disrupt the Duopoly that is Expedia and Priceline, and there aren’t many companies already poised to enter the field and make an impact. Amazon is currently only working with Independent Hotels in major markets like Los Angeles and New York, but once Amazon’s Travel listings mature and they add more hotels to the site, they have a tremendous advantage over the rest of the OTAs.

They will be working with millions of loyal Amazon customers within a closed system away from the advertising budgets of the traditional OTAs. Amazon is already a go-to destination for the best prices on consumer goods, and there is nothing to suggest their hotel offerings will be any different.

The best course of action for any independent hotel is to focus on local marketing and drive guests to their direct channels. Reducing the overall dependency on these OTAs is important at any commission rate. Utilize the tools that already exist, but have been forgotten.

Regardless of how a guest books their first stay, how they book their next is still up for grabs. Seize this opportunity by building stronger relationships with your guests. Ask questions during their stay and find out why they are and why they are there.

Guests celebrating an anniversary or a birthday are going to be doing the same thing next year and leaves the door open for a direct booking. Train the desk staff to take notes about the guests and ask for email addresses.

Don’t look at just the numbers from this time last year, look at the reservations too. Find out who was there and why, not just how much they spend. Use this information to develop packages and discounts tailored to specifically to your guests and their needs. This kind of information can be invaluable for the hotelier and something that the OTAs don’t have access to.

Taking the time to develop and maintain guest relationships is the best tool any hotelier has against the OTAs. If handled successfully, the commissions paid to the OTAs can be a one time customer acquisition fee and the hotel now owns the relationship and any future reservations from that guest.

It looks like we are heading into the best year we have had for a long time. All projections from the major accounting firms reflected some great information for us in the hotel business. 

Reports tell us that travelers’ demand should be up around 4 percent with an increase of room supply of something under 2 percent

Of course, we all know that we took a big hit in 2008, and never really got back to the high rate of 2007 until just this past couple of years. However, with everything looking great for this coming year, no doubt hotels, of all sizes and types, should do well.

So, what is the message? Shall we just sit back and let the business ride in for us?

What is the message for our GMs and sales departments? Increase in occupancy is good, but rate increases and revenue is even better. This year we have the best opportunity to show improved profit results from rate improvement. We just have to do better in sales to make those projections come through. Sales people need to get to work for profit improvement by putting more time into proactive sales activities. That means more time to be spent with qualified prospects. GMs may want to spend more time in seeing that sales staffers are spending more time on being productive rather than doing other things.

The group market is where sales teams need to beef up. Recent reports say that the ADR for transients is well above what it is for group ADR. While the former has been running at around 4- to 5-percent growth, group ADR is only in the area of about 1- to 2-percent growth. Therefore, rates quoted for groups need some attention, which, translated, means raise them!

Hotel sales staffs need to do more in the area of advance bookings, especially for the next one to two years. We have to pay attention to what will happen within the next couple of years with regard to competing hotels. The pipeline has been growing and investors, developers, owners and operators will, for sure, be seeking to develop new properties. This always seems to happen in our industry as soon as we have an excellent year in building occupancy and higher rates. So, we need to be on the lookout for more competition coming in within the next couple of years.

GMs should be continually talking to sales folks about getting the rate up. Rate should be king this coming year—because that is what generates profit for a property.

Source: Hotelmanagement.net

Social media has changed our industry. One tweet, photo or online review can have a lasting impact on your hotel and brand. You may feel helpless to negative reviews as they live on for eternity in cyberspace. But, with a strong training program, you mitigate those issues before guests even turn to their favorite travel review site.

It all starts before your employee even puts on his or her uniform—during the interview. In our industry, we literally receive thousands of applications a year. Selecting the right candidates from this large labor pool is essential to the success of your organization. At The Broadmoor, we like to say we hire for attitude and train for skill.

Tip #1—Hire candidates that fit best with your organizational culture.
Training is part reinforcing organizational culture and part molding behaviors to best fulfill your service mission. It helps to gain buy-in to shared values, develop skills that match expectations and build expertise for the employee to work within your structure. Exceptional service begins with exceptional people. The continual reinforcement of your organization’s culture and policies breeds success—and customer satisfaction.

Tip #2—Training doesn’t end after new employee orientation.
Done correctly, proper training builds confidence and instinct. For example, when posed with a question, the newbie on your staff might be inclined to respond, “I don’t know.” With proper training, the response turns into, “Let me find out for you.” With experience, confidence and adoption of your culture, the response can morph into, “I’ll take care of that for you right away.”

Encouraging employees to take ownership of a guest’s problem can help to ensure that the problem is resolved quickly and that the guest is satisfied. We always encourage our team members to take a problem to HEART:
- Hear what guests have to say.
- Empathize with them.
- Apologize for the situation.
- Respond to their needs.
- Take ownership and follow up.

Proper training gives employees the confidence to find solutions and offer alternatives. It helps to eliminate negative responses and shift the focus on the guest, making them feel whole again and allowing them to enjoy the rest of their stay.

Tip #3—Empower your employees.
There is nothing worse than a guest who walks away from an issue that still feels unresolved. The last thing you want is for the guest to take to the message boards to express his or her frustration—potentially discouraging others from visiting your property because of a poor experience.

Proper and continual training helps ensure your employees do everything in their power to make sure that every guest walks away with nothing but glowing reviews.

Nhiều quốc gia như Italy, Đức, Anh... vào khoảng cuối tháng 11 đã lên kế hoạch và bắt đầu trang hoàng đường phố để chào đón mùa Giáng Sinh mới.

Cùng một ngày lễ nhưng mỗi một nơi trên thế giới lại có sự chuẩn bị và thể hiện khác nhau. 
Tại Bahia (Brazil) người ta dùng bóng đá và quốc kỳ để treo lên cây Noel thay cho những món trang trí truyền thống.

Thành phố Salerno thuộc vùng Campania, Italy chuẩn bị Giáng Sinh với những chiếc đèn tạo hình các hành tinh trong hệ mặt trời đầy màu sắc.

Kiev, thủ đô và là thành phố lớn nhất Ukraine, trang hoàng đèn màu trên từng cành cây tạo không khí Giáng Sinh rực rỡ tới mọi ngõ nhách.

Noel là một lễ quan trọng và kéo dài khoảng một tháng ở Đức từ 24/11 đến 31/12. Hội chợ Giáng Sinh Berlin mở cửa tự do cho mọi người tham gia suốt tháng 12 dự tính thu hút hàng trăm nghìn du khách.

Đường phố London (Anh) lấp lánh đèn trang trí có các hình quen thuộc như gói quà, chiếc ô, ông sao... Công viên Hyde đã mở cửa thế giới giải trí Winter Wonderland từ 21/11 với rất nhiều hoạt động đặc sắc dành cho du khách bốn phương về đón Giáng Sinh.

Disneyland Paris kỷ niệm ngày Chúa sinh ra đời bằng hàng loạt lễ hội khác nhau diễn ra từ ngày 9/11/2014 đến 7/1/2015.

Thành phố Sibiu (Romania) tổ chức hội chợ Giáng sinh lần thứ 8 từ ngày 21/11 đến 26/12. Quảng trường Greater đã được trang trí bằng nhiều dải đèn màu lung linh tạo thành các mái vòm đẹp rực rỡ.

Exclusive Travel Feature: Luxury experiences know no limits, when it comes to travel, we search for it on airplanes, crave it during long car rides and seek it out among the best of the best hotels. So, where are the best of the best?

We used to spend a lot of time in this column talking about how hotels can increase their brand value via social media, but when it comes right down to it: guests still want luxury amenities, above all else, when it comes to staying in luxury hotels. Your Pinterest boards may be beautiful and your Facebook page might be full of fan photos, but it's the unique customer experiences that happens at your hotels that make all the difference.

And that's just what the readers of Travel + Leisure took into consideration when they chose the world's best hotels.

Last year, Asia led the pack with the most hotels on the list, and the U.S. didn't even get a spot. This year, the U.S. made the top 10 with three hotels on the list, and joined the ranks of the best-of-the-best along with veterans like Singita Sabi Sand in South Africa and Oberoi Udaivilas.

Here's are the top 10 hotels picked by Travel + Leisure readers:

1. Triple Creek Ranch, Montana

2. Nayara Springs, Costa Rica

3. Four Seasons Hotel Gresham Palace, Budapest

4. Southern Ocean Lodge, Kangaroo Island, Australia

5. Ocean House, Watch Hill, Rhode Island

6. The Langham, Chicago

7. Singita Sabi Sand, Kruger National Park area, South Africa

8. Londolozi Game Reserve, Kruger National Park area, South Africa

9. Oberoi Udaivilas, Udaipur, India

10. Taj Lake Palace, Udaipur, India

Hotels.com announced that travelers using its mobile booking app can now receive hotel notifications on their Android smartwatches.

Smartwatch users who book a room on the Hotels.com mobile app will receive a notification on the day of their check-in at 2:00 p.m., which is typically when most guests would be on their way to the hotel.

Users will also be able to access an image of the hotel, its address, a map and full reservation details on their wearable device displays.

“Our new wearable notifications make travelling even more seamless,” said Daniel Craig, Senior Director of Mobile for the Hotels.com brand.

“We know our customers are increasingly looking for ways to take the stress and hassle out of travel and we’re in the business of listening and responding to them as fast as possible.”

With the more than 35 million downloads, the Hotels.com mobile booking app gives customers access to more than 20,000 exclusive last minute deals and discounts of up to 50 percent.

According to Hotels.com data, approximately one in four travelers are booking hotels via a mobile device, and nearly 70% of those bookings are made for same or next-day check-in.

Source: hotels.com

Wouldn’t it be great if your airline and hotel automatically knew you were a window-seat lover who never checks bags, prefers a firm mattress, and Earl Grey over coffee? 

According to Skift, personalization in travel is quickly becoming something customers expect, they want unique experiences tailored to their priorities and preferences and control over their itineraries.

As travelers use an ever-growing number of sites, social media, and transactional tools to research, book, and review their trips online, they’re creating tons of data. Recently, we’ve heard a lot about how technology companies are starting to use this “Big Data” to help businesses in the travel space create personalized experiences for guests.

Businesses that are able to provide more personalized experiences for guests are seeing an increase in conversion rates, revenue, and loyalty. So, let’s see what this personalization craze is all about....

Being a data detective

By tracking consumers digital data you can begin to understand their travel habits. Look for patterns: Is there a certain region of the world they seem to favor? How long do their trips typically last? How much do they spend on average per night at a hotel? What times of year do they travel? How many are they booking for? Is it a romantic getaway for two, a business trip, a solo reflective retreat or a family vacation? Do they lean towards adventure, relaxation, or extreme luxury?

Having access to this data will allow you to cater to guests’ needs like never before. GDS Amadeus and Big Data SaaS company Boxever are just two companies compiling data from every corner of the travel industry to help hospitality and travel businesses to get to know their guests more intimately. (Not like that.)

Knowing your guests’ demographics, how they came to your site, and personal preferences can also help you market to them like the individuals they are. Would you market to a Brooklyn hipster the same way you would a Sarasota snowbird?  Nope. Knowing how to alter your messages when targeting different demographics is crucial.

According to an Amadeus study, costumers don’t mind sharing some info about themselves to get more personal service—four out of 10 travelers are willing to share data in the interest of personalization. If you’re not already, try emailing your guests a follow-up survey after their stay, along with a link to your listing on TripAdvisor so they can rate and review you. Always include a picture of whomever is sending the email in the signature line.  This helps to reinforce your relationship with the guest.

Buuteeq customers have access to robust analytics in the BackOffice of our cloud-based software. Viewing guest behaviors such as which pages brought them to a hotel’s website, where they were browsing before they booked, and what devices they’re browsing on can also help hoteliers develop a deeper understanding of how your guests shopping habits and what they’re looking for in a hotel.

Get personal

Big Data not in the budget?  Try lurking in dark corners to eavesdrop on your guest’s thread-count choice. Just kidding. Unless you’re that creepy.

You can start with small touches such as knowing your guest’s preference between coffee and tea. Customized amenities are a key element to personalizing your guest’s stay.

Do you see your guests frequently reading a certain magazine, or newspaper? Take notice of  what kind of drinks they’re ordering at the bar. If Ms. Davis is often seen sipping prosecco and reading AFAR in your lounge, have those waiting in her room upon her check in.

According to a Skift news report, select hotels are making strong efforts to customize guests stays towards their preferences. The Four Seasons has their guests choose their preference between three mattresses of varying levels of firmness, then this preference is noted for their future stays.

Umm, yeah ... I would go back to a hotel if I got to choose the firmness of my mattress.

What about offering guests the ability to select the color of lighting in their room, genre of music, scent, entertainment settings, choose their towels and toiletries, and other such delights? Hotels are doing this.

If you’re a smaller property, maybe you have time to spy on what your guests are saying on TripAdvisor and social media so you can make notes for their future stays. If they write that it was a great hotel for their business trip and they will definitely be back in the future, you could offer to press their clothes when they arrive to the hotel, like the The Langham Place in New York does. These thoughtful gestures create lasting relationships. Seeing digital is inherently connected to content - creating it, making it easy to find, sharing it and making it easy to share. In my opinion, something qualifies as "digital" if it exists electronically and has its own web address. That can be pictures, papers, videos, articles, blog posts, infographics, webcasts, internet memes and so on.

And while it's a good start to pay attention to content, I think that's just the beginning. It goes beyond that because even with all the new digital ways to reach our customers, the traditional forms of marketing are still important.

I recently viewed a brief video featuring Brian Solis - the speaker, author and digital anthropologist - that has me thinking more about the idea of digital. He got me thinking that it's as if all those forms of content are really just the means to get at what we really should be focused on - people. It's the people who want to read our papers and watch our webinars that matter, and they have values, experiences and emotions that influence their state of mind when they come across our content. And Brian believes that's why we should focus on people for mapping our way to success in the digital economy.

Gaining insights into those values, experiences and emotions with marketing analytics are what enable us to know when and how to engage them, as well as what they really care about. From how I see it, that's precisely at the core of using keywords and optimizing our pages and doing other things that come with being more digital.

Source: 4hoteliers.com

Hilton Worldwide announced the opening of the newly-built Hilton Panama, a 347-room Hilton property in Panama City, Panama and with a location in the heart of this booming city that offers panoramic ocean views, this newest hotel in Panama City opens its doors just in time to celebrate the Panama Canal's Centennial.  

To commemorate the occasion, Hilton Panama welcomes guests with special introductory rates starting at $129* per night.

Forming part of a 70-story mixed-use complex with offices, shopping and entertainment, the 16-story Hilton Panama boasts one of the most desired locations in the city on a prominent intersection on the Panama Bay.  Just 20 minutes from Tocumen International Airport and minutes from Casco Viejo - the historic city, Hilton Panama is within walking distance of the financial district and many of the city's finest restaurants, cafés and hotspots.  Guests can go for stroll or bicycle ride along the Cinta Costera, along the bay right outside the hotel.

Designed by BA-HAUS / KNF, guests are introduced to a décor inspired by the spectacular views that serve as an effortless backdrop.  A pleasant and upscale atmosphere combined with chic furnishings, intricate patterns and local elements create the perfect setting for fast-paced urban executives and global travelers.  All aspects of this new hotel were carefully designed to ensure guests enjoy a world-class experience throughout their stay. This includes everything from upscale accommodations and delectable dining to flexible meeting space and the indulgent eforea: Spa at Hilton.

For those seeking pampering relaxation after a busy day, Hilton Panama introduces the first eforea: Spa at Hilton in Latin America.  Featuring 5,000 square feet, eforea: Spa at Hilton offers an exclusive treatment menu, innovative design features and carefully selected product partners that appeal to today's global travelers.  As the spa experience becomes more important to business and leisure guests, the new eforea: Spa at Hilton located at Hilton Panama enhances the travel experience. A 24-hour, 5,000 square foot fitness center and an outdoor terrace swimming pool complete the facilities.

Source: 4hoteliers.com

TripAdvisor just announced  a new feature that allows travelers to easily call a ride with Uber to restaurants, attractions and luxury hotels in more than 40 cities worldwide. 

TripAdvisor take Uber to its App 

TripAdvisor is one of the first sites to integrate Uber functionality into its mobile experience by using the new Uber API.

As TripAdvisor app and mobile website users visit the listings of restaurants, attractions and hotels, they will now be able to see an estimate of Uber car fares and the wait times for pickup. By tapping a "Ride there with Uber" button, TripAdvisor will seamlessly take them to the Uber app or mobile website to complete the reservation and send a car to their location. 

Users will only be charged if they get a ride, and fares vary by location, vehicle type and travel times. First-time Uber users may create an account by going to the Uber mobile site. In order to create an account they will need to provide their name, email address, phone number and a valid credit card.

Uber is a venture-funded startup and transportation network company based in San Francisco, California, that makes their mobile apps that connect passengers with drivers of vehicles for hire and ridesharing services. The company arranges pickups in dozens of cities around the world. Cars are reserved by sending a text message or by using a mobile app—the latter can also be used by customers to track their reserved car's location. - According to Wikipedia

Uber - The app to pick up car around the world.

At launch, the new Uber feature for the TripAdvisor app and mobile website will be available in English and Italian, with more languages and cities to be added in the future. The feature is available for both iOS and Android versions of the TripAdvisor app.

Ninh Binh Hidden Charm Hotel & Resort

Ninh Binh Hidden Charm Hotel & Resort

Just walking minute to Tam Coc Sampan Wharf, Ninh Binh Hidden Charm Hotel & Resort is perfect choice for you to admire the rare beauty of Tam Coc-Bich Dong which is well known as Ha Long Bay land as well as many other amazing attractions as: Bird Valley, Thung Nang Valley, Trang An Eco-tourism complex, Hoa Lu Anciant Capital, Bai Dinh Pagoda, Van Long Natural Reserve, Phat Diem Cathedral, Kenh Ga Hot Spring….

Set within a charming landscape that encompasses native greenery, fragrant golden rice field and stunning view of mountain range, Ninh Binh Hidden Charm provides a welcome escape from the hustle and bustle of the outside world.

The fine art of luxury together with heartfelt service promises a trully unrivalled experience. You will enjoy a feeling of being home away from home and will find the perfect place to discover the serenity and relaxation.
Welcome to Ninh Binh Hidden Charm Hotel & Resort to enjoy genuine service and unique atmosphere as soon as it opens to public in Sep 2014

Ninh Binh Hidden Charm Hotel & Resort

Welcome to Nam Ngu Hotel

Welcome to Nam Ngu Hotel

Hotels in Hanoi: Located in the heart of Hanoi, ancient Nam Ngu street, still keeps the beauty of an old Hanoi’s culture and image , on which Nam Ngu Hotel with over 60 spacious rooms in ancient Oriental-style design is appeared as an elegant and luxury pearl beautifying the charming of the street. Furthermore, the pattern are carved precisely on natural wooden furniture in accordance with refined curtains and pure silky bed linen will make you easily fall into sweet and peaceful sleep.

From Namngu hotel, it takes you only 5 minutes to Hoan Kiem lake or Temple of Literature or walking around.

Our Hotel Manager with over 20 years experiences in Hospitality , Well- trained Hotel Staff ,will definately make your holiday more and more pleasant

Our Slogan is " Service from Heart"

Nam Ngu Hotel

Welcome to Hanoi Delight Hotel!

Hanoi Delight Hotel

Hanoi Delight Hotel

Located in Ba Dinh District which is the heart of Hanoi cultural, historical and political.

It takes you just only 05 minutes by taxi to Hoan Kiem Lake and Old Quarter, 40 minutes to International Noi Bai airport.

Hanoi Delight Hotel comprises 68 graceful rooms widely ranging from Superior, Deluxe, Executive and Junior Suite rooms. Also combined with 03 well equipped service apartment which its primer view looking toward the lake.

Relaxing and restful decoration making you the peaceful feeling in a comfortable and deep sleep after a busy day.

Our courteous and professional staffs whom are always ready to service you will certainly bring to you great feeling of being home.

Delighting yourself come to Delight Hotel.

Our Projects: Hanoi Graceful Hotel

Primely located in the heart of Hanoi’s prestigious Old Quarter, Hanoi Graceful Hotel is ideal for travelling around and exploring the city's most important cultural sight.

At our hotel you can enjoy the fine art of traditional design with 30 well appointed rooms and experience flawless service by our dedicate staff. Hanoi Graceful Hotel delights in meeting your individual need around the clock.

Our cozy restaurant with excellent international and local cuisine served by talent chef and attentive staff will add more delicious to your stay.

Welcome to Hanoi Graceful Hotel and let us please you with our gracious hospitality.

Yours sincere,

Hanoi Graceful Hotel

WELCOME TO HO GIAM HOTEL

Ho Giam Hotel

Explore the charms of Hanoi from the city’s historic District.

A warm welcome from our friendly and professional staff will invite you to discover our beautiful hotel rooms, all differently decorated with chic and refinement furniture.

Named as one of the most well-known historical monument, Hồ Giám (Lake of Literature) and just few steps away from Temple of Literature (Văn Miếu Quốc Tử Giám) as well as many other city attractions, there is no better place than Hồ Giám Hotel to take full advantage of a stay in the delightful Hanoi capital.

Discover our various special offers and take advantage of our best rates.

We are committed to offering you the best rates, with sales conditions and cancellation policies that fit your needs.

Ho Giam Hotel

WELCOME TO HA NOI PEARL HOTEL

Our Projects: Hanoi Pearl Hotel

Our Projects: Hanoi Pearl Hotel

The premier choice among luxury boutique hotels in Hanoi Old Quarters!

Just a walking minute to legendary Hoan Kiem Lake, with impeccable service, plush amenities, and spacious accommodations,  our beautiful Hanoi Pearl Hotel is premier choice for each privileged guest to enjoy the luxury and comfort.

Visitors to Hanoi Pearl Hotel are introduced to the superior craftsmanship of the property beginning with the lobby's exquisite terrazzo floor, a clear indication of the attention to detail and artistry that went into the design of this hotel.

Hanoi Pearl Hotel intends to achieve that same flawless effect through the service and accommodations it provides.

Our 70 elegantly appointed rooms including 04 Executive Suites, 06 Executive Rooms, 28 Deluxe Rooms, 32 Superior Rooms invite rest and relaxation.

Service at Hanoi Pearl Hotel is uncompromised, from morning to night. Full complimentary international buffet breakfast is served daily, while room service is also conveniently available.

Welcome to Hanoi Pearl Hotel to enjoy genuine service and unique at atmosphere as soon as it opens to public in July 2013.

RIVERSIDE HANOI HOTEL

The Authentic of Vietnamese Hospitality !!!

Located in one of the fastest developing business district of Hanoi, Riverside Hanoi Hotel is an attractive destination for businessmen and travelers all over the world.

Offering 4-star luxury comfort along historic To Lich River, Riverside Hanoi Hotel welcomes guests to a tranquil oasis of pure Vietnamese hospitality and sheer international excellence. All of the hotel's 85 well appointed and spacious guestrooms command panoramic river views, complemented by excellent facilities, gracious Vietnamese hospitality and impeccable service.

Riverside Hanoi Hotel is a relaxed and open setting away from the city crowds, yet just 30 minutes from Noi Bai International Airport and few minutes to National Convention Centre and entertainment hub. Here tourists and business people alike can enjoy the calm and sense of space that only a riverside setting can offer, while having the peace of mind that convenient roads, the taxi range bring all parts of the city within easy reach.

Open seven days a week for breakfast, lunch and dinner,  Riverview Restaurant, with a combination of casual and contemporary dining, offers an a la carte menu among superb décor and exquisitely presented meals delivered with top quality service. The lobby lounge is an ideal venue for relaxing and meeting friends over cocktails, afternoon tea or other light refreshments, complemented by panoramic river views  and attentive service.